【Order Inquiry】

After the order is successful, you will receive an MAIL order notification sent by the system.

⚠️When the order status changes to "Shipped", your parcel has left our warehouse and is in transit — it has not arrived yet. You can track it via the logistics details in your account or in the notification email.

icleabag offers three ways to check your order:

1. Check your inbox for the order confirmation email, which contains your order details and order number.

2. On our website, go toTrack Orderand enter your order number (be sure to include the #, e.g. #1053) together with the billing email address you used at checkout.

3. Send a private message to the official LINE account of icleabag and provide your purchase information "name" and "phone number" so that the customer service staff can check for you.

icleabagLINE@：@ajj5645L

【Modify/Cancel Order】

●If the order status is "Processing", you can cancel the order in the order query.

●After the order is placed, if there are any changes/modifications required, such as product color, product specifications, recipient information, etc., please feel free to contact icleabag’s customer service.

●Please provide your "order number", "purchaser's name" or "purchaser's phone number" so that we can serve you quickly. 

●Private message the official LINE account of icleabag:@ajj5645L

●Customer service hours: Monday to Friday 10:30-19:30 (excluding national holidays)

【Product Invoice】

●For orders placed before March 19, 2025 (including that day), the product invoice will be enclosed with the goods. Please pay attention when unpacking. If the invoice is lost, it will not be reissued.

●Orders shipped from March 20, 2025 will use cloud-based invoices. The invoice will be sent to your order mailbox after it is completed. Please confirm that the EMAIL mailbox you filled in is correct.

●Please keep the invoice for 7 days. Returns and exchanges must be processed with the invoice.

●If you have any questions about the invoice, please contact customer service within 5 days of receipt for assistance.

【Over-collection arrival notice】

When the package arrives at the pickup store, a text message notification will be automatically sent at:

●Day 1: “Goods Arrived at the Store” SMS

● Day 5: SMS message “Not Picked Up Reminder” (will be sent only if the item is not picked up)

●Day 7: The product will be returned to icleabag. If you resend the item, you will be charged a second shipping fee.