【Product Shipping Policy】

●General product (in stock) delivery time:
The product will be shipped within 3 working days after ordering (if there are national holidays or natural disasters such as typhoons and earthquakes, the shipment will be postponed).

● Delivery time for special order products (such as engraving and laser engraving services):
If it is a special order product, it will be shipped within 5 working days after the order is completed (if it encounters national holidays or natural disasters such as typhoons and earthquakes, the shipment will be postponed).

●Pre-order product delivery time:
The shipment will be arranged according to the delivery time in the product description.

※If the same order contains both in-stock and customized or pre-ordered products, they will be shipped together after the customized or pre-ordered products arrive. If you don’t want to wait, it is recommended to split the order and purchase.

●Product delivery time (Taiwan):
It will be delivered within 1-2 working days after being sent out (excluding Saturdays, Sundays and national holidays). The actual delivery time depends on the logistics company.

●Product delivery time (overseas):
The delivery working days may vary depending on the destination, so please be sure to ask in advance.

【Customer Support Policy】

The idea package provides you with a 7-day trial period       #Appreciation period is not a trial period

The Appreciation Period is defined as follows:

● Home delivery parcels are counted as the first day after the day of receipt.1sky.

● Over-collected parcels will be counted as the first day after the collection date.1sky.

●7The appreciation period is 3 days, including holidays during the process.

Please be reminded that if you need to cancel an order during the appreciation period, please be sure to maintain the integrity of the product.(Including products, accessories, inner and outer packaging, random documents, gifts, invoices, etc.)

 

 【Notes】

1.Handmade products are not as precise as industrial production lines. The size and sewing of each piece will vary. Buyers who require precision should place orders with caution.

2.If there are tiny positioning holes and slight silver pen dots on the product, it is a normal process of hand-made production.

3.Natural leather products and plasticPUDifferent leather surfaces will have natural textures and color variations, which is normal.

4.Customized products(Engraving service included)Because it is made according to different personal needs, we cannot provide return and exchange service.

 

[The following situations may affect your return rights]

1.Without affecting your inspection of the product, you have damaged the product packaging, removed the seal, removed the tag, removed the adhesive or removed the label..

2. Other reasons beyond the necessity of inspection or attributable to you, resulting in damage, loss or alteration of the goods.

3. Please check the condition of the goods immediately after receiving them. If there are any defects, missing items, damages, etc., please call us during working hours or complete the return procedure within the seven-day inspection period after receiving the goods. Dianzibao will handle it for you as soon as possible.

 

 

【When you need to return a product】, please note:

1.Not exceeded7Day Appreciation Period

2. Please be sure to contact customer service and provide photos and videos of the current condition of the product.

3. The goods must be restored to their original condition upon receipt. (Invoices, attachments, packaging, gifts, etc. must be complete and without signs of use)

4.When a partial return occurs and the amount does not meet the promotion criteria, the item you need to keep will be calculated based on the original price of the item.(For example: A combination discount consisting of multiple items will be deemed as giving up the discount qualification)

5. If you return the entire order, the refund amount is limited to the purchase price of the goods. The shipping fee you paid when ordering is the shipping fee incurred and cannot be refunded.

 

【When you need a refund】, please note:

Please be sure to contact customer service. They will process your request as soon as possible after receiving the message. Please wait patiently.

In order to avoid affecting your rights, the idea package can only be refunded to the subscriber himself, and the refund cannot be transferred to a third party. Please pay special attention.

 

【Items for Refusal of Shipment】

Buyers who maliciously abandon their bids or habitually return goods may refuse to ship the goods, and Dianzibao reserves the right to ship the goods last.

 

【Contact Information】

IdeaPaper OfficialLINE account:@ajj5645L

Customer service hours: Monday to Friday 10:30-19:30 (excluding national holidays)

 

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